Return & Refund Policy

We offer a 14-day return policy, which means you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be in the same condition as received — unworn, unused, with tags attached, and in its original packaging. Proof of purchase or receipt is also required.

To start a return request, please contact us at:
service@bisoupetite.com

Once your return request is approved, we will provide you with a return shipping label along with instructions on how and where to send your package. Please note that returns sent without prior approval will not be accepted.

For any questions regarding returns, feel free to contact us anytime at:
service@bisoupetite.com

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can review the issue and resolve it as quickly as possible.

Non-Returnable Items

Unfortunately, sale items and gift cards are non-refundable and cannot be returned.

Exchanges

The quickest way to exchange an item is to return the original item first. Once the return is approved, you can place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it yet, please contact us at:
service@bisoupetite.com