Shipping Policy

Thank you for shopping with Bisou Petite.

We are committed to delivering your orders safely and as quickly as possible across Jordan.

Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed during weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation message with your delivery details.

Delivery Time

Estimated delivery times within Jordan are:

• Amman: 1–3 business days

• Other Cities & Areas: 2–5 business days

Please note that delivery times may vary during holidays, special promotions, or due to courier delays.

Shipping Fees

Shipping fees are calculated at checkout based on your location and order value.

We may offer free shipping promotions on selected orders or during special campaigns.

Cash on Delivery (COD)

Cash on Delivery is available across Jordan. Please ensure the provided contact number and address are accurate to avoid delivery delays.

Failed Deliveries

If the courier is unable to reach you or deliver the order after multiple attempts, the shipment may be returned to us. Additional shipping charges may apply for re-delivery requests.

Order Tracking

For assistance regarding your shipment status, please contact our customer support team at:
service@bisoupetite.com

Incorrect Address Information

Bisou Petite is not responsible for delays or failed deliveries caused by incomplete or incorrect shipping information provided by the customer.

Damaged Packages

If your package arrives damaged, please contact us within 24 hours of receiving your order and include photos of the package and items received so we can assist you promptly.